Frequently Asked Questions

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Q. How do I know which product is the best option for me?


A. Each product is a great purchase for anyone and is suitable for beginners or professional makeup artists.

Q. What kind of brands can I expect in my order?


A. We send products that vary from drugstore shops to popular brands. Each parcel contains items relating to beauty such as makeup, beauty routine products and cosmetic accessories (i.e. makeup bags, makeup brushes).

Q. How do I place an order?


A. Fill your shopping cart by adding the desired products by selecting “Add to Bag”. Your total order amount will appear in the shopping bag where you will continue with the checkout process. Once your details have been filled in, press submit and wait for an email from us as we’re processing your order.

Q. What payment methods do you accept?


A: We accept PayPal. The great thing about PayPal is that it provides you with a safe and secure option to pay for your goods. A confirmation email will be sent to your listed address within 24 hours once your payment has been processed.

Q. I haven’t received my items.


A. Please send an email to [email protected] with your order number along with your confirmation email and we will get back to you as soon as possible.

Q. I’ve just paid for my order. When will you ship out the order?


A. Once we confirm that the payment has been processed, we will ship out the items within 1-2 business days.

Q. How will I know when my order has been shipped?


A. Once an order has been shipped, you will receive an email notification and tracking number (if applicable).

Q. What carrier do you ship the parcels with?


A: We ship through Royal Mail.

Q. How much do you charge for shipping?


A. Follow our shipping guideline for our shipping policies within England and worldwide.
Shipping within England International Shipping
Service Speed Tracking Price Service Speed Tracking Price
Royal Mail 2nd Class 3 Day Delivery Aim No £2 Royal Mail Economy Shipping 15 – 84 days aim No £3.75
Royal Mail 2nd Class 1 Day Delivery Proof of Delivery £2.32 Royal Mail Standard Shipping 5 to 7 days delivery aim No £5.05
Royal MailGuaranteed by 1pm Guaranteed by 1pm next day Tracked £7.25 Royal Mail International Tracked 5 to 7 working days Tracking within UK / Delivery Confirmation £9.55

Q. Do you accept returns or exchanges?


A. For an extensive description of our return policy, please click here.
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